Terms and conditions

SOX Miles Terms and Conditions

Gensan Air loyalty program

Review draft version 1.2 | Reviewed 1 November 2026 | Effective date to be confirmed

Review draft for the fictional Gensan Air project. The commercial rules below remain proposals pending approval of the launch schedule, operator identity and implementation. This draft does not change existing member entitlements or activate rewards.

Program administrator: Gensan Air, under Aero Fiction Aviation Group. Administrative base: General Santos City, Philippines. In these Terms, “we”, “us”, and “our” mean the SOX Miles program administrator; “you” and “member” mean the individual enrolled in SOX Miles.

These Terms explain how SOX Miles membership, miles, rewards, and tier benefits work. They apply together with the Program Rules Schedule, the offer accepted for a transaction, and any applicable booking or reward conditions made available before you commit.

1 Program scope and acceptance

SOX Miles is the Gensan Air loyalty program. “Miles” are redeemable reward units. “Qualifying activity” means eligible base-fare spend or completed paid flight sectors counted toward a tier. “Official channels” means the official Aero Fiction page inbox and any Gensan Air member portal identified through that page.

By selecting the acceptance checkbox when enrolling, you agree to these Terms. We will make a copy available to you. A specific offer may vary these Terms only where it clearly identifies the variation before you accept it. Mandatory law prevails over any conflicting term. Membership does not itself reserve a seat, issue a ticket, or guarantee a reward.

2 Membership and eligibility

Membership is free and is for individuals aged 18 or older. A person under 18 may join only through a separately published enrollment process requiring a parent or legal guardian. Companies and other organizations may participate only under a separate business program.

You may hold one personal SOX Miles account. Provide your accurate legal name, current contact information, and other information reasonably required for enrollment. Your account name must match the relevant travel or transaction record. We may request proportionate identity verification through a secure channel and combine verified duplicate accounts without duplicating miles or qualifying activity.

Membership begins after enrollment is accepted and an account is issued. A physical or digital card identifies the account; it is not a payment card or travel document. Enrollment does not require you to purchase a flight or accept optional marketing.

3 Account access and security

Keep your six-digit PIN, temporary PINs, verification codes, and account access secure. Update your contact details and promptly report suspected unauthorized access. Do not lend, sell, or share account credentials. We may use reasonable verification before changing account details or processing a redemption.

We may temporarily restrict affected account functions to investigate a credible security concern. We will explain the restriction where lawful and restore access when the concern is resolved. Responsibility for unauthorized activity will be assessed on the evidence, including any failure of our security measures; an activity appearing in your account does not automatically make you responsible for it.

4 Earning SOX Miles

Miles are earned only from eligible transactions identified in the Program Rules Schedule or a specific offer. The applicable earning rate, eligible fare or spending basis, exclusions, rounding method, and posting period must be disclosed before the qualifying transaction. If no earning offer is published for a transaction, it does not automatically earn miles.

For eligible flights, miles are credited to the member who actually travels, regardless of who pays. Provide your membership number at booking or through an approved later claim. Miles normally post after eligible travel is completed and payment is settled. For partner activity, the published partner offer states when a transaction qualifies and when credit is expected.

Eligible published cash fares earn miles on the base fare actually paid after discounts. Taxes, surcharges, fees, optional services, reward fares, complimentary tickets, employee or industry fares, and charter flights do not earn miles or tier credit. Canceled, refunded, fraudulent, or unflown transactions do not qualify. The same activity cannot be credited twice within SOX Miles or to another loyalty program unless an offer expressly permits it.

The earning rules disclosed when a booking or purchase was accepted apply to that transaction. A later rule change will not reduce the promised credit for an already accepted transaction, except to correct an error, address fraud, comply with law, or implement a change you agree to.

5 Missing miles and account corrections

Check your account after the published posting period. Submit a missing miles claim within 180 calendar days after the eligible flight or transaction. Include the booking or transaction reference and reasonable supporting evidence. Do not send passwords or full payment-card details. Transactions completed before enrollment qualify only where an enrollment offer expressly allows them.

A claim submitted on time remains timely while we investigate it. A delay caused by our systems or an unresolved claim will not, by itself, extinguish a valid entitlement. We may verify the claim with the relevant provider and will communicate the outcome and reasons for a refusal.

We may correct duplicate, erroneous, or improperly obtained miles and tier credits. We will notify you of a material correction and provide a way to dispute it. Reversing credit for a refunded transaction may create a negative balance, which can offset future earnings. We will not automatically charge a payment method to recover that balance.

6 Miles value and validity

Miles are loyalty units with no fixed cash value. They are not deposits, currency, or an investment and cannot be exchanged for cash, except where a specific offer or applicable law requires otherwise. Reward prices may differ by product, date, and availability, subject to section 15.

Ordinary miles earned under this version expire at 23:59 Philippine Standard Time on the last day of the month in which they reach 36 months from posting. Account activity does not extend that date. Miles earned before this rule was disclosed retain their previously applicable validity; miles issued without a disclosed expiry rule do not acquire one retroactively.

Promotional miles may have a separate expiry date if it is clearly disclosed in the offer before you participate. Where miles have different expiry dates, the miles expiring first are used first unless the reward offer states otherwise. We will show applicable expiry dates in your account and send a reminder to your registered contact at least 30 days before a scheduled expiry.

7 Membership tiers

SOX Miles has three tiers: Member, Silver, and Premier. Member is the entry tier. Silver and Premier require the qualifying activity or other eligibility expressly stated in the Program Rules Schedule. A card design, invitation, or promotional image does not establish qualification by itself.

The Schedule states eligible spend and flight-sector thresholds, the calendar-year qualification period, status activation, validity, and renewal. Redeemable miles and qualifying activity are separate measures. Bonus miles do not increase qualifying spend or sectors. Spending miles does not reduce qualifying activity already earned.

Upgrades, renewals, and downgrades are based on verified activity under the rules applicable to the relevant qualification period. We will display your current tier and its validity in your account. A change affecting an ongoing qualification period is subject to section 15.

8 Tier benefits

Each tier receives only the benefits expressly listed for it in the Program Rules Schedule. Any priority service, additional baggage, lounge access, bonus earning, or other benefit applies only where published, available for the relevant service, and subject to disclosed conditions. Membership does not imply that any particular benefit is included.

Unless a benefit expressly includes companions or nominated travelers, it is personal to the member. Present your membership identifier and reasonable proof of identity when requested. Benefits cannot be sold or combined with other offers unless the published rules allow it.

Operational or safety requirements may affect delivery of a benefit. If we cannot provide a confirmed paid benefit or a benefit forming part of an accepted reward, we will explain the available substitute, refund, or other remedy under the relevant offer and applicable law. Tier status does not override check-in deadlines, travel-document requirements, baggage safety rules, or passenger eligibility requirements.

9 Redeeming miles

Redeem miles through official channels for rewards currently offered. Your account must contain the required available miles, and the redemption must pass reasonable verification. You may redeem for another traveler only where the published reward rules allow it and you provide accurate traveler details.

Before confirmation, we will show the required miles, any cash payment, taxes or fees, availability limits, validity, and change, cancellation, and no-show conditions. Award seats may be limited even when seats are available for cash. A reward is confirmed only when the booking, ticket, voucher, or other confirmation is issued.

Miles are deducted when the reward is confirmed, unless the offer clearly discloses a temporary hold. If confirmation fails, we will release the hold or restore the deducted miles. A confirmed reward price will not be increased because a later award chart requires more miles.

Reward flights do not earn miles or qualifying activity unless the offer expressly permits it. A reward voucher may have a separate use-by date, and a flight reward may have booking or travel deadlines. Those dates must be disclosed before redemption.

10 Reward changes cancellations and disruptions

Voluntary changes, cancellations, and no-shows are governed by the conditions disclosed before redemption. Those conditions must state whether miles are returned, whether a fee applies, how cash payments are refunded, and any deadline. A restriction not disclosed before confirmation will not be introduced afterward for that reward.

When returned under the reward rules, miles retain their original expiry date. If that date has passed, or fewer than 90 days remain, returned miles will be valid for at least 90 calendar days after recrediting. This extension does not apply to fraudulent miles or a member-requested conversion governed by separately accepted terms.

If we or the provider cancel a confirmed reward or cannot supply it, you may choose an available replacement or restoration of the unused miles and refund of cash paid for the unavailable portion, subject to any additional remedies required by law. We will not impose a voluntary-cancellation fee for an involuntary cancellation.

Where a reward includes air travel, the applicable conditions of carriage and mandatory passenger rights govern the flight. These Terms do not remove any refund, rebooking, assistance, compensation, or other right available under applicable law, including the Philippine Air Passenger Bill of Rights where it applies. A required cash refund will not be replaced with miles without your agreement where such agreement is required.

11 Transfers pooling and member death

Accounts, miles, and tier status are personal. Miles cannot be sold, bartered, assigned, pooled, or transferred unless a published SOX Miles facility expressly permits it. An authorized redemption for another traveler is not a transfer of membership or status.

Any permitted purchase, transfer, or pooling facility must disclose its limits, fees, validity, and refund conditions before acceptance. No such facility is available merely because these Terms describe it.

A verified representative may contact support following a member’s death or legal incapacity. We will assess the account under applicable law and any published succession policy, request only necessary evidence, and preserve records while an entitlement is being reviewed. These Terms do not override legally enforceable rights of an estate or representative.

12 Partners and promotions

Partner earning, benefits, and rewards are available only for partners and offers identified through official channels. Each offer must state the participating provider, eligibility, qualifying activity, dates, limits, and any additional conditions. Membership does not create an affiliation with any other airline, bank, merchant, or loyalty program.

A provider’s terms govern its service to the extent disclosed before purchase or redemption and consistent with mandatory law. We remain responsible for our own representations and program obligations. Partner withdrawal will not remove miles validly earned before withdrawal or automatically cancel a confirmed reward; we will explain how affected commitments will be fulfilled or remedied.

Promotional bonus miles do not count toward tier qualification unless the offer expressly says they do. Participation is voluntary, and any required promotion rules or regulatory approvals must be satisfied before an offer is made available.

13 Misuse suspension and termination

You must not provide false identity information, create accounts to evade limits, manipulate earning or redemption systems, submit fabricated claims, sell unauthorized rewards, or use another person’s account without authority. We may investigate credible evidence of misuse and temporarily restrict affected functions while protecting legitimate activity.

Before a final adverse decision, we will give you a reasonable opportunity to respond, unless immediate action is necessary for security, legal compliance, or to prevent ongoing fraud. A notice will explain the reasons and how to request review, except for information we are legally restricted from disclosing.

Remedies will be proportionate to the conduct and evidence. They may include reversing improperly obtained miles, canceling rewards obtained through misuse, restricting an affected feature, or terminating membership for a serious or repeated breach. Legitimately earned miles will not automatically be forfeited because unrelated activity is disputed. A review decision does not restrict your statutory complaint or court rights.

14 Closing your account

You may request account closure through official support, subject to reasonable identity checks. We will explain the effect on unused miles, pending claims, confirmed rewards, and records that must be retained. You may use eligible miles before completing closure, subject to the applicable reward rules.

After you confirm closure, unused miles are canceled without cash conversion unless law or an accepted offer requires otherwise. Closure does not by itself cancel a separately confirmed ticket or reward; its own conditions continue to apply. We will provide a route for handling outstanding refunds and valid claims. Personal information will be handled under section 16.

15 Program changes and discontinuation

We may update the Program, these Terms, or the Program Rules Schedule for operational, commercial, security, or legal reasons. We will publish the revised version and effective date. For a material change adverse to members, we will give at least 30 calendar days’ advance notice through registered contact details and official channels, unless a shorter period is required by law or urgently needed to address a security issue.

New earning rates apply to transactions accepted after their effective date. Tier changes apply to the next qualification period unless a more favorable transition is offered. A change in redemption prices for existing unredeemed miles will take effect only after the notice period, during which members may redeem at the previous published rates subject to disclosed availability. Confirmed rewards and transactions already accepted remain protected as stated in these Terms.

An expiry change is governed by section 6. A change requiring your specific consent will not take effect merely because you remain enrolled. You may stop participating or close your account if you do not accept a proposed change, without losing rights already accrued under mandatory law.

If the Program is discontinued, we will normally give at least 90 calendar days’ notice and a practical opportunity to redeem eligible miles. The notice will explain outstanding rewards, pending claims, and any lawful replacement arrangement. If legal or exceptional circumstances require earlier closure, we will provide the remedies required by law and address outstanding commitments fairly.

16 Privacy and communications

For SOX Miles, Gensan Air administers membership and member data. We collect your name, contact details, membership identifier, eligible travel and transaction records, account activity, and security information. We use these to maintain your account, calculate miles and status, fulfill rewards, answer requests, prevent misuse, and meet legal duties. Processing uses the lawful basis applicable to the purpose, including contractual necessity, legal obligations, consent, or legitimate interests where permitted. Access is limited to authorized personnel and service providers performing these functions; public authorities may receive data where legally required. We retain data only as necessary for those purposes and applicable legal requirements, then securely delete or anonymize it.

Optional marketing choices are separate from membership acceptance. Where consent is the legal basis, you may withdraw it without canceling membership. To request access, correction, objection, deletion, or another applicable privacy right, message the official Aero Fiction page inbox addressed to the SOX Miles Privacy Administrator. Use that inbox for initial contact; do not send identity documents, passwords, or payment details. We will arrange secure verification when necessary and explain applicable limits or retention duties. You may complain to the National Privacy Commission. These provisions form the Program’s privacy notice; material changes require notice under section 15.

17 Responsibility and mandatory rights

We will exercise reasonable care in administering the Program and correcting verified errors. Service interruptions may delay transactions; we will take reasonable steps to restore access and address affected entitlements. An interruption does not automatically cancel valid miles or confirmed rewards.

We are responsible to the extent required by applicable law for our acts, omissions, and commitments. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, a privacy breach where liability is imposed by law, or any other liability that cannot lawfully be excluded. No blanket waiver of statutory consumer or passenger rights is intended.

18 Governing law and complaints

These Terms are governed by Philippine law, subject to any mandatory protections applicable to you in another jurisdiction. Contact SOX Miles support first with your membership number and a description of the issue so we can investigate. Do not include passwords or unnecessary identity or payment information.

We will acknowledge a complaint within seven business days and aim to provide a substantive response within 30 calendar days. If more time is reasonably needed, we will explain the reason and next update date. These service targets do not extend or restrict a statutory deadline.

You may seek assistance from the relevant regulator or a court with lawful jurisdiction at any time. These Terms do not require mandatory private arbitration or exclusive venue in General Santos City. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful.

19 Notices and acceptance

Official program notices are sent to your registered contact details and published through official channels as appropriate. Keep those details current. Time periods for program qualification and offer deadlines use Philippine Standard Time, UTC+8, unless the particular offer clearly states otherwise.

Enrollment acceptance text: “I have read and agree to the SOX Miles Terms and Conditions and Program Rules Schedule. I acknowledge the privacy notice in section 16. I understand that optional marketing choices are separate.”

SOX Miles Program Rules Schedule

This Schedule forms part of version 1.2 of the Terms and Conditions. All amounts are in Philippine pesos. Program qualification and deadlines use Philippine Standard Time, UTC+8. These are proposed policies for the Gensan Air program.

Administration and contact

Administrator: Gensan Air, under Aero Fiction Aviation Group. Administrative base: General Santos City, Philippines. Effective date to be confirmed; the earlier proposed date of 28 October 2026 has not been adopted by this review. Initial member support and privacy contact: the official Aero Fiction page inbox, addressed to the SOX Miles Administrator or SOX Miles Privacy Administrator. Service hours: Monday to Friday, 9:00 AM to 5:00 PM, excluding Philippine public holidays. A business day means one of those service days. The privacy notice is in section 16. Any additional portal or contact channel must be announced through the official page.

Earning and validity

Earn 1 base mile for every ₱25 of eligible base fare actually paid on a completed Gensan Air flight sector. Round down separately for each sector. Silver earns a 25 percent bonus and Premier a 50 percent bonus on base miles, rounded down; bonuses do not stack. The tier held at departure determines the bonus. For example, a ₱2,500 eligible base fare earns 100 miles for Member, 125 for Silver, or 150 for Premier. Eligible fare excludes the items listed in section 4.

Miles and tier activity post within seven business days after travel. Missing-credit claims may be made after that period and within 180 calendar days after travel. Ordinary miles have the 36-month validity in section 6. Promotional miles expire 90 calendar days after posting unless a different date was disclosed before participation. Expiring miles are used first; expiry reminders are sent at least 30 days in advance.

Tier qualification and validity

The qualification year is 1 January to 31 December. One eligible sector is one completed paid Gensan Air flight from one airport to another; award flights do not count. Only fare paid in cash or by an accepted payment method counts as spend; any part paid with miles is excluded. Activity is recorded in the year of travel. Qualification does not carry over to another year.

An earned tier activates within seven business days after qualifying activity posts and remains valid through 31 December of the following calendar year. At expiry, the tier for the next year is based on qualifying activity in the immediately preceding calendar year; otherwise the member returns to Member. Member status continues while the account remains open. Higher-tier benefits replace lower-tier benefits unless stated otherwise.

SOX Miles Benefits and Rewards

Benefits by tier

Benefits apply to the member only. Extra baggage does not apply to a fare with no checked-baggage allowance, does not increase cabin allowance, and remains subject to safety and individual-piece limits. No lounge access, companion privileges, complimentary cabin upgrades, or guaranteed seat availability is included at launch.

Redemption options

Award distance is the great-circle distance between the ticketed sector’s origin and destination airports, shown before redemption. Each connecting sector is priced separately; a round trip is the sum of its sectors. Reserve at least 24 hours before departure. Award travel must be completed within 12 months of ticket issue. No international, partner, upgrade, merchandise, or voucher rewards are offered at launch. Redemption for the member or up to five named nominees is permitted; verify nominee details before issue. Nominees receive no tier benefits.

Changes cancellations and cash charges

For a wholly unused award ticket, a change requested at least 24 hours before departure costs ₱500 per passenger per sector changed, plus any higher mileage requirement and tax difference. No miles are returned for a lower-priced replacement. Cancellation at least 24 hours before the first departure costs ₱750 per passenger per booking and returns unused miles and refundable cash components. After that deadline or a no-show, award miles are nonrefundable except where law requires otherwise. Applicable refundable taxes remain claimable. Returned miles follow the minimum 90-day validity in section 10.

A fare partly paid with miles follows the underlying fare’s disclosed change and refund rules, with no additional SOX Miles servicing fee. If that fare is refundable, the unused mileage-funded portion is returned as miles and the refundable cash portion to the original payment method. Involuntary cancellation follows section 10 without the voluntary fees above. All charges and conditions must be shown before confirmation.

There are no active external earning or redemption partners at launch. Buying miles, account transfers, pooling, paid membership, and automatic succession transfers are not offered. Estate or incapacity claims are reviewed under section 11 and applicable law. Promotions require separate published rules.