Conditions of Carriage
Your reference for the terms proposed for Gensan Air passenger journeys, baggage and associated services.
Inside the document
Open a chapter in the complete PDF. Your itinerary, quoted fare, baggage allowance and selected service terms remain the reference for your booking.
Reservations and tickets
Application, definitions and booking records
Fares, changes and refunds
Fares, optional services, cancellations and credits
Airport procedures and travel documents
Check-in, boarding, identification and connections
Baggage allowances and charges
Cabin and checked baggage
Special items, safety and conduct
Restricted items, seats and refusal of carriage
Disruptions and passenger assistance
Delays, cancellations, denied boarding and special assistance
Liability, baggage claims and complaints
Liability framework, reporting and dispute handling
Privacy and adoption notes
Personal information and outstanding adoption requirements
Annex A · Proposed fare penalties
Proposed change, refund and no-show fees
Annex A · Fare administration
No-shows, validity, corrections and waivers
Annex B · Pet acceptance and fees
Proposed pet service and charges
Annex B · Pet welfare and documents
Presentation, handling and documents
Annex C · Carrier legal details
Disclosure fields requiring completion
Annex C · Passenger legal notice
Draft legal notice, policy control and references